Effective Date: April 9, 2026 Last Updated: April 9, 2026
Overview
Excellent Plumbing & Heating (“we,” “us,” or “our”) operates this website to provide information about our drain, sewer, and heating services across Long Island, NY. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and how we protect it.
We take your privacy seriously. We do not sell your personal information, and we do not use it for any purpose other than responding to your inquiries and providing our services.
Information We Collect
Information you provide directly: When you fill out a contact form, request a free estimate, or reach out to us by phone or email, you may provide us with:
- Your name
- Your phone number
- Your email address
- Your service address or zip code
- A description of your plumbing or heating issue
We only collect information that is necessary to respond to your request and schedule service.
Information collected automatically: When you visit our website, certain information is collected automatically through standard web technologies, including:
- Your IP address
- Browser type and version
- Pages visited and time spent on the site
- Referring website or search query that brought you to our site
This information is collected in aggregate and is used only to understand how our website is being used and to improve its performance.
How We Use Your Information
We use the information you provide to:
- Respond to your service inquiries and estimate requests
- Schedule and confirm plumbing and heating service appointments
- Follow up on completed jobs when necessary
- Send you information you have specifically requested
We do not use your information for automated marketing campaigns, and we do not add you to any mailing list without your explicit consent.
Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use the site. Cookies do not contain personal information and cannot be used to identify you individually.
You can control cookie settings through your browser. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Disabling cookies will not prevent you from using our website or submitting a service request.
Third-Party Services
Our website may use the following third-party services, each of which has its own privacy practices:
- Google Analytics — used to collect anonymous data about website traffic and visitor behavior. Google’s privacy policy is available at google.com/policies/privacy.
- WPForms — used to process contact and estimate request form submissions.
- Google Maps — may be embedded to display our service area. Google’s privacy policy applies to any data processed through this feature.
We do not share your personal information with any third party for advertising or marketing purposes.
Phone Calls and Email Communications
When you call us at (516) 519-4595 or email us at info@excellentny.com, any information you provide is used solely to handle your service request. Phone calls may be noted for scheduling and follow-up purposes. We do not record phone calls.
Data Retention
We retain your contact information only for as long as necessary to complete your service request and for reasonable follow-up purposes. We do not maintain long-term customer databases for marketing use.
Data Security
We take reasonable technical and organizational measures to protect the information you provide through our website. Our website uses SSL encryption (HTTPS) to secure data transmitted between your browser and our server. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us and we will promptly delete it.
Your Rights
You have the right to:
- Request a copy of any personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information from our records
- Opt out of any future communications from us
To exercise any of these rights, contact us at info@excellentny.com or call (516) 519-4595.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Excellent Plumbing & Heating Long Island, NY Phone: (516) 519-4595 Email: info@excellentny.com